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IT Service Management

Management systems are a class of systems that allows various administration activities on any asset to be automated. It may be technical and non-technical objects, for example, people or processes. Softline has expertise and experience required to implement the following projects of IT management systems:

  • Implementation of ServiceDesk and service automation systems
  • Implementation of maintenance management and business continuity support systems
  • Engineering of availability monitoring and network performance systems, infrastructure elements and applications
  • Implementation of configuration management system