Our customer MCS Kollmorgen leveraged always-on connectivity of industrial machine controllers installed in their machinery to control equipment at any time and optimize technicians’ visits on site. Procewssing and stroring data at Microsoft Azure the client manages to have a full history of the industrial machinery that they operate throughout Brazil.
Business Situation
MCS Kollmorgen, a merge of Brazilian company MCS Engenharia with global enterprise Kollmorgen, is a leader in providing movement control systems and components for machinery manufacturers around the world.
Using Internet of Things was a very natural choice for MCS Kollmorgen because always-on connectivity to industrial machine controllers installed in their machinery could help MCS to control equipment at any time and optimize technicians’ visits on site. Before, this data depended on human capital and could be easily lost. So, MCS began to transform their products.
Solution
With understanding what the Microsoft platform for IoT would be able to accomplish, the client decided to move on with the journey to transform their business. The Noventiq and Microsoft value proposition included the end-to-end use of Windows 10 IoT at the customer, through their industrial control tool. Moreover, Noventiq combined the IoT proposal to the cloud with Microsoft Azure. By joining the two technologies, the client gets a solution that both generates the data in the machine and storages it safely in the Microsoft cloud. Noventiq has been responsible for all consultancy and support throughout the process.
Results
With the Microsoft IoT platform, MCS Kollmorgen manages to have a full history of the industrial machinery that they operate throughout Brazil. Thus, each machine installation generates data on customization and processes that are then stored in the Azure cloud.
With IoT industrial controllers powered by Windows 10, MCs Kollmorgen performы maintenance with more assertiveness. Since the system fuels the cloud with a data history, the problem can be analyzed immediately and thus this process generates a more precise diagnosis – and all can be done remotely without a technician on site. The whole process is secured since the provisioning is done from custom logins with customizable authorizations.
MCS Kollmorgen has had several good results including:
- Better time of problem assessment in the machinery. With all the machinery historical data being stored in the cloud, the technician responsible for maintenance gains time at the time of understanding what the problem is, with a more assertive diagnosis, based on actual data. Before, this data was collected by the people responsible for the machine at the MCS’s client, which generated uncertainty and could harm the maintenance process;
- Reduced of travel and maintenance costs. Since maintenance can now be done remotely, it saves on travel expences. Moreover, it allows the company to take its products to more distant locations and exports to other countries, since it can access data and do maintenance remotely;
- Security. Working with Windows 10 IoT and with Azure to store information in the cloud, all data is secure. In addition, access to the client machine and its operational functions is guaranteed only by user provisioning, so nothing can harm its operation.
"With IoT, the devices expose the local network, then security counts so that the user is not afraid to connect the machines. Our migration to Windows 10 added value when it came to more efficient graphics and too when talking about security. Furthermore, the 10-year warranty of the system given by Microsoft is the certainty of market longevity".
“ServiceNow platform development marks yet another step to formulating a service-based approach to address business objectives at our facilities and towards an efficient management of key processes at the company-wide scale”.
"Two factors contributed to the success of the project. First, deep involvement of business customers of this solution - the employees of the financial department. Second, a true expertise of colleagues from Noventiq in budgeting, which helped them communicate with the customer in the same language. Due to using the MCaaS model, the employees of the IT department can focus on specific business tasks without wasting time on administering the basic IT infrastructure".
"The information provided by the specialists of Noventiq, allow us managing the licenses in Microsoft software efficiently. The recommendations given as a result of the inspection following the method SAM CyberSecurity, shall help us to improve the information security assurance for IT-resources".
“The software assets inventory performed by Noventiq specialists has enabled us to determine the number of software licenses actually used, to assess the current license compliance and to get recommendations on optimization of our corporate IT infrastructure. In the future, every business unit will be able to purchase software solutions that meet its unique needs under MPSA. Information on all software purchases in the company will be available from the system administrator’s personal area”.
“As a result of effective interaction with our IT-specialists short terms of equipment supply was guaranteed, which enabled to equip the hotel before its opening and provide the personnel, guests of the hotel, restaurant and bar, as well as partners, holding meetings at our conference-platforms, with modern equipment from reliable manufacturers”.
"We have received an IT infrastructure management tool that allows not only to control the state of IT services, but, in addition quickly makes necessary changes. It is very important for us to provide remote consulting on technical support requests within the shortest terms. Local mobile device management is another important product benefit: it simplifies maintenance using the tools built into device operating systems".
"Upon completion of the project, our experts were able to administer IT services independently from their Vietnamese colleagues. Noventiq specialists ensured the smooth interaction of all components, which allowed us to optimize the costs of maintaining the IT infrastructure performance, simplify administering processes and ensure prompt access to the necessary data".
"Migrating the bulk of IT services into the cloud allowed preserving good working order of the infrastructure during the reorganization, ensuring interactions of the company's business units and functioning of the ERP system, and cutting its maintenance costs".