• Softline moves 4,000 desktops to a secured work-from-home environment in 72 hours for Everise.
• Softline optimizes Everise’s Microsoft Azure platform to reduce OPEX.
• The leading CX company increased data security with Microsoft Intune.

Situation:

Everise, a US-based technology-enabled global outsourcing firm with expertise transforming the customer experience for leading brands globally, chose Softline as their IT solutions enablement partner to assit their digital transformation through Microsoft 365 solutions. The company´s goal was to empower its people with the tools and intelligence they need to succeed, as well as the flexibility to work from anywhere. Together with Softline, Everise improved company-wide productivity, security, and mobility features, which further increased their competitive advantage and decreased their operational costs.

Problem

A pioneer of the work-at-home customer support model, Everise sought to improve the ability for their globally dispersed teams to communicate, collaborate in a secure and flexible way. Everise had already been using an internal platform hosted on Microsoft Azure to access their applications. They were also using Microsoft Teams as their primary collaboration tool to deal with all internal communication between leaders and employees, as well as to coordinate between different departments.

When the pandemic started, Everise´s employees shifted into a work-at-home mode, which required the company to install additional resources on Azure. The exponential increase of video and chat usage on Microsoft Teams further increased the burden on the Azure platform. This resulted in unscalable increases in IT costs for the company.

Solution

To improve efficiency, Everise asked Softline to help them optimize their spend on the Azure platform by optimizing their technology environment. Softline did an assessment using Azure Health Check and provided some recommendations to optimize the resources used through the solution platform tool.

To support Everise employee’s productivity on Microsoft Teams, Softline assisted by working with Everise’s Communications department to create a tips and tricks campaign to educate their people.

Everise also wanted to proactively improve the security of their infrastructure. Together with Softline, Everise implemented Microsoft Intune, which allowed the company to protect their data while managing their employees work from any device and any location. Softline also consulted on additional security measures that further protected their business.

“In a world of constant change and evolution, companies investing in new technology and information are transforming their resilience to achieve growth and success. Everise has counted on Softline to make these investments, and empower our people to connect and engage, ensuring we are able to quickly adapt to any circumstance and meet the needs of our partners,” says Sudhir Agarwal, Founder and CEO of Everise. 

“Softline has a team that understands our needs, combined with the experience to quickly integrate smart solutions,” added Ganapathy Subramaniyan, Chief Information Officer at Everise.

“We, at Softline, are committed to always provide the best possible service for our customers´ to be able to not only grow as a business but to become more efficient and to have a better work experience in their daily lives. Microsoft 365 is a great solution that worked perfectly for Everise and covered the needs they had to help their employees work from anywhere anytime. The task of moving 4,000 desktops to a secured work-from-home environment in 72 hours was an exciting challenge that our teams proudly achieved,” Atul Ahuja, Senior Vice President MEA and Asia, Softline.